Silk Memberships FAQ's

All prices indicated are in Australian Dollars (AUD$) and will transact in AUD$ at the checkout.

We ship to select locations outside of Australia. To view our current list of destinations, please visit our Shipping page.

We accept all major credit cards, PayPal, Apple Pay and Google Pay, Zippay

It all depends on when you placed your order and where you are located. Please visit our Shipping page for delivery estimates.

In order to ensure that orders are dispatched in the quickest time possible, our warehouse staff work extra hours that may be outside of our customer support hours. If you are needing to change any details of your order, we strongly suggest that you contact us immediately. However, in most cases we are not able to guarantee that we can change or cancel your order.

For international customers, you may be required to pay applicable import duties and taxes. These are determined and are incurred by your local customs office. Any additional duties, taxes or other fees must be paid by the customer before delivery can occur. We highly recommend that you contact your local customs office for further information regarding duties and taxes.

If you are missing an item from your order, please contact our customer support team by using the Contact Us page. It may be a situation of having to fulfil the item from a separate warehouse and may still be coming in a second delivery.

Please visit our Contact Us page and let us know your details so our wholesale team can get in contact with you.

In most cases returns are processed within 1-3 working days of us receiving them; however, during busy periods it may take up to 5 working days. You will receive an email from our customer support team once we have processed your return.