Silk Memberships FAQ's

SHIPPING

Australia

All Australian orders placed before 1:00 PM AEST during Monday to Friday (excluding public holidays) will be packed and despatched on the same day. Any orders placed after 1:00 PM will be packed and shipped on the next business day. We recommend visiting the Australia Post website for an estimated delivery window, which you can do by clicking here.

To ensure a safe delivery, all parcels will require a signature on delivery. It may be worthwhile to consider specifying a delivery address where you will be present. If no one is present to sign for the delivery, a collection card will be left in your post box explaining how to pickup your parcel.

Pre-Christmas Delivery Cut-offs:

Regular post shipping cut off has now past.
Express Shipping order before 19th December

Get a FREE upgrade to Express Shipping and get it before Christmas when you order before 19th December for all orders $100+.

Free Express shipping upgrade available until 22nd December.

Orders under $100.00	Service	Charge
Australia Post	Standard Post	$8.95
Australia Post	Express Post	$11.95
Orders $100.00 and above
Australia Post	Standard Post	Free

RETURNS

We understand that purchasing products online can sometimes be a little tricky when it comes to sizes and fits. We offer a 30-day exchange or refund policy on products purchased online under the following conditions:

Products must be returned with their original tags and be in the same condition as when you received them.
You must not have worn, washed or altered the product in any way.
Caps must be returned in a box to ensure it is not damaged in transit.
The product has arrived to you in a faulty condition.
You have received the incorrect item in your order.
Item is not socks or underwear, these are excluded from returns due to hygiene reasons.

If your products fit the above criteria, simply post your return back to:

Silk Project
14 Helicia Circuit
Mount Cotton, QLD 4165
Australia

Customers will be responsible for covering any return shipping costs. We strongly advise that you send your return parcel using a shipping method that has tracking, so that we are both able to locate the parcel during transit.

Once we have received your returned item(s), it may take a couple of business days for us to process your request. If you are requesting a refund of your returned products, please allow up to 3 working days for funds to clear into your account. This varies for different banks and financial institutions.