Silk Memberships FAQ's

Silk Studio VIP Membership: The monthly payments are $99.00 plus a 1.97% bank/mastercard/visa transaction fee. This is direct debited on the first of each month. There is also a once off load fee of $2.20 & once off joining fee of $99.00

NOTE: There is a $16.39 failed payment fee charged by our provider ezypay if payments bounce.

What do I recieve for my $99?

Each month you will choose a Skin Treatment from our Advanced Facials valued at up to $150; 15% off all other Skin, Beauty & Spa Treatments, 15% off Hair Services; upgrade your monthly facial for just $79 to Skin Needling (full price $199), Dermaplaning (full price $145) or an IPL Facial (full price $159), Radio Fequency Facial (full price $199); 15% off IPL Skin Rejuvenation, 15% off IPL Permanent Hair Reduction,; 30% off Medik8 cosmecueticals, 30% off Skin o2 cosmecueticals & Makeup, 15% off Issada Makeup; $20 Add-ons to your monthly facial –  LED/ 15 Min Massage/ Mask; Free Birthday Gift – Choose any Add-on; Gift your monthly facial to a friend or family member on a beautifully presented Gift Voucher for just $20.

Yes. You can request to place your monthly Facial on a gift certificate for your loved one which will be valid for that month only. Or you can notify us that your loved one will be taking your monthly booking. Cost $20.00

Yes. Simply visit the Membership section on the website and follow the prompts. You will be able to securely & easily sign up for our Memberships & set up your direct debit, however you will need to collect your Membership Card in store.

There are no lock in periods. To cancel your Membership, simply request a cancellation with us via email at Bringmethesun444@gmail.com Please note that we require 7 days notice prior to the 1st of the month to action the cancellation of your direct debit for that month otherwise your payment could still be drawn from ezypay.

Your first free monthly treatments & Member benefits will be available once your first Membership payment is made. This is direct debited on the first of each month, however a manual payment can be made in salon before this date if you wish to receive benefits sooner. Simply give us a call to make your booking with us! 0433534949 Tell us that it’s your first Membership booking so we can include a little extra time to go over any questions you might have.

All memberships are ongoing unless cancelled via email. There are no lock in contracts you are in full control of how long you remain a Member at Silk.

If you lose your Membership card, simply contact Silk and they will provide you a new one for $15.

We understand life gets busy & sometimes things get missed. If for any reason a payment is missed, there is a failed payment fee of $16.39 charged from ezypay. From the moment of a failed payment your membership is put on hold.

If the Member is non-contactable ezypay will re-attempt to direct debit the amount after 7 days. If no payment is taken a second $16.39 missed payment fee will be applied to the account from ezypay.

One of our friendly team will then be in contact with the client to make a Membership payment over the phone plus any failed payment fees. Once the payment has been made, members are free to enjoy the benefits of their Silk Membership once more.

If the membership holder remains non-contactable then after 14 days from the first missed payment the membership will go into cancellation phase. And the $99 joining fee plus the failed payment fee becomes applicable to re-join. And to return to Silk in any instance would require finalisation of any failed payment fees first.

As soon as you make your first monthly payment.

Your discount applies to full priced service and products. No further discount on packages, promotions, add-on’s.

To reschedule we simply ask for a minimum of 24hrs notice.

If you book your free Member treatments in & you do not give us a minimum 24 hours notice to cancel or reschedule, your booking or you do not arrive at all, then your Membership treatments for that month will become void.

No, they do not roll over. Your free monthly treatments must be utilised monthly & it is recommended that you stay ahead with your bookings to avoid forgetting to book or missing out on a time you prefer.