14 HELICIA CIRCUIT,
MT COTTON QLD 4165
PH. 07 3829 5227
SMS. 0433 534 949

Silk Memberships FAQ's

How much is the monthly membership payment and when will this get taken out?

The monthly payments are $59.95 plus a $1.40 transaction fee (Silk Membership) or $69.95 plus a $1.60 transaction fee each month (Silk Membership Including Hair). This is direct debited on the first of each month.

What do I get for my $59.95?

Each month you will receive a free Silk Microdermabrasion Facial usually $99, 50% off all IPL hair reduction, 20% of all other Skin & Beauty Treatments, $149 Skin Needling Treatments, 10% off all Cosmetic Tattooing, Free High Value skin Consultations- usually $49-$69, 15% off all Skin o2 cosmecueticals, 15% off all Issada Makeup, Add on our popular Firming Face Lift Solution to your Monthly Microdermabrasion for only $25 usually $50, special events for VIP Members, Transfer your monthly Microdermabrasion to friends or family for only $20. For an extra $10 a month ($69.95 monthly Membership) we’ll also include 15% off our Customised Hair Services & 15% off our Goldwell professional Hair Range.

What does my Signature Treatment Include? Dermograph Skin Consultation, starting with a Relaxation  Scalp Massage, Double Cleanse, warm towel therapy throughout, full micro-exfoliate, thorough Diamond Microdermabrasion, Hyaluronic Infusion, Massage- face, neck & décolletage, Vitamin A.C.E Infusion, finished with Multi-Vitamin Anti-Oxidant & Peptide eye cream. Allow 45min

Is it true that my friends and family can use my Membership Microdermabrasion if I am away?

Yes. The person just needs to bring in your card and let us know that they will be redeeming your treatment. This will only cost them $20 on the day.

What's included in my Signature Microdermabrasion Facial Treatment?

Your Signature Treatment includes: Dermograph Skin Scan, followed on with a Relaxation Scalp Massage, Double Cleansing with warm towel therapy throughout, full micro-exfoliate, thorough Diamond Microdermabrasion to smooth & regenerate, high grade Hyaluronic Infusion for extra plumping & suppleness, decadent Massage for your neck & décolletage, Vitamin A.C.E Infusion for extra nourishment, finished with our Multi-Vitamin/Anti-Oxidant treatment & Peptide eye cream. An incredible boost to your skin’s overall appearance & health. Please allow 45min for this exclusive Members only Facial.

For only $25 on the day of your appointment you can add on our Firming Face Lift Solution (usually $50) onto your Microdermabrasion for instant anti-ageing results.

Can I sign up online?

Yes. Simply visit the Membership section on the website and follow the prompts. You will be able to securely & easily sign up for our Memberships & set up your direct debit, however you will need to pay your join up fee & collect your complimentary Product pack by visiting our Silk Clinic.

How do I cancel my Membership?

To cancel your Membership, simply request a cancellation with us. There will be a $99 cancellation fee if you cancel within the first 12 months.

When can I receive my first treatment?

Your first treatment will be available once your first $59.95 payment is made. This is direct debited on the first of each month, however a manual payment can be made before this date if you wish to receive a treatment sooner.

How long is my Membership for?

All memberships are ongoing, however if a Membership is cancelled within the first 12 months, there is a $99 cancellation fee that applies.

What if I lose my card?

If you lose your Membership card, simply contact Silk and they will provide you a new one for only $15.

What happens if my payment bounces?

If for any reason a payment is missed, there is a failed payment fee of $9.79 One of our friendly team will be in contact with you to make a Membership payment over the phone. Once the payment has been made, you are free to enjoy the benefits of your Silk Membership once more. From the moment of a failed payment your membership is put on hold.

If the Member is non-contactable we will re attempt to direct debit the amount after 7 days, notifying the member prior. If no payment is taken a $9.79 missed payment fee will be applied to the account. If the membership holder remains non-contactable then after 14 days from the first missed payment the membership will go into cancellation phase. Please note if the Membership has been held for under 12 months a $99 cancellation fee will also be applied to the account and Membership ceased.

What treatments are involved in my complimentary high value consultations?

IPL/Laser, Cosmetic Tattooing, All Clinic Skin Treatments-including Needling & Skin Peels

Do I receive my discounted services and products after my $99 sign up or after my first $59.95 payment comes out?

As soon as you pay your $99 sign up fee, you are then eligible to receive all benefits along with your Skin 02 Products. You will only have to wait for the $59.95 payment to come out in order to receive your free Silk Microdermabrasion, if you prefer you can pay the first $59.95 up front.

Do I receive a further discount off your promotions and packages?

Unfortunately not. Your discount only applies to full priced service and products. No further discount on packages, promotions & add on’s.