Silk Memberships FAQ's

Exclusive Silk Membership: The monthly payments are $59.95 plus a $1.40 transaction fee This is direct debited on the first of each month.

Silk Medik8 Membership: The monthly payments are $89.95 plus a $1.40 transaction fee This is direct debited on the first of each month.

What do I get for my $59.95?

Each month you will choose two free Services one from the Members Main Menu (MMM) & one from the Members Exra Menu (MEM), 20% of all other Skin & Beauty Treatments, 20% off Hair Services, add on Skin Needling, Dermaplaning or Oxygen Therapy to your monthly facial for just $79, 15% off Medik8 cosmecueticals, 15% to 70% off Skin o2 cosmecueticals & Makeup, 15% off Issada Makeup, Free 30min Swedish Massage on your birthday (usually $50), gift your two free monthly services to a friend or family member for just $20.

What does a Members Microdermabrasion Treatment Include? Dermograph Skin Consultation, starting with a Relaxation  Scalp Massage, Double Cleanse, warm towel therapy throughout, full micro-exfoliate, thorough Diamond Microdermabrasion, Hyaluronic Infusion, Massage- face, neck & décolletage, Vitamin A.C.E Infusion, finished with Multi-Vitamin Anti-Oxidant & Peptide eye cream. Allow 45min

What do I get for my $89.95?

Each month you will choose a Treatment from our Medik8 Facial & Professional Peel Menu (included below), 30% OFF Medik8 Cosmecuiticals, 20% OFF Skin & Beauty Services, 20% OFF our Boutique Hair Services, add on Skin Needling, Dermaplaning or Oxygen Therapy to your monthly facial for just $79, 15% OFF Issada Makeup, Monthly Dermograph Skin Scan with every Facial, Gift your monthly treatments to a friend or family member for just $20.00

Yes. The person just needs to bring in your card and let us know that they will be redeeming your treatments. This will only cost them $20 on the day.

Yes. Simply visit the Membership section on the website and follow the prompts. You will be able to securely & easily sign up for our Memberships & set up your direct debit, however you will need to pay your join up fee & collect your Membership Card in store.

To cancel your Membership, simply request a cancellation with us via email at kjc@silkstudio.com.au There will be a $99 cancellation fee if you cancel within the first 12 months.

Your first free monthly treatments & Member benefits will be available once your first Membership payment is made. This is direct debited on the first of each month, however a manual payment can be made in salon before this date if you wish to receive benefits sooner.

All memberships are ongoing, however if a Membership is cancelled within the first 12 months, there is a $99 cancellation fee that applies.

If you lose your Membership card, simply contact Silk and they will provide you a new one for $15.

If for any reason a payment is missed, there is a failed payment fee of $9.79 One of our friendly team will be in contact with you to make a Membership payment over the phone. Once the payment has been made, you are free to enjoy the benefits of your Silk Membership once more.

From the moment of a failed payment your membership is put on hold. If the Member is non-contactable we will re attempt to direct debit the amount after 7 days. If no payment is taken a $9.79 missed payment fee will be applied to the account. If the membership holder remains non-contactable then after 14 days from the first missed payment the membership will go into cancellation phase.

Please note if the Membership has been held for under 12 months a $99 cancellation fee will also be applied to the account and Membership ceased.

As soon as you make your first monthly payment.

Your discount only applies to full priced service and products. No further discount on packages, promotions, add-on’s

If you book your free Member treatments in & you do not give us a minimum 24 hours notice to cancel or reschedule your booking or you do not arrive at all, then your Membership treatments for that month become void.

No, they do not roll over. Your free monthly treatments must be utilised monthly & it is recommended that you stay ahead with your bookings to avoid forgetting to book or missing out on a time you prefer.

Yes they do need to be booked together at the one appointment time.