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Silk Memberships FAQ's

How much is the monthly membership payment and when will this get taken out?

The monthly payments are $59.95 plus a $1.40 transaction fee (Silk Membership) or $69.95 plus a $1.60 transaction fee each month (Silk Membership Including Hair). This is direct debited on the first of each month.

What do I get for my $59.95?

Each month you will receive a free Silk Microdermabrasion Facial usually $99, 50% off all IPL hair reduction, 20% of all other Skin & Beauty Treatments, $149 Skin Needling Treatments, 10% off all Cosmetic Tattooing, Free High Value skin Consultations- usually $49-$69, 15% off all Skin o2 cosmecueticals, 15% off all Issada Makeup, Add on our popular Firming Face Lift Solution to your Monthly Microdermabrasion for only $25 usually $50, special events for VIP Members, Transfer your monthly Microdermabrasion to friends or family for only $20. For an extra $10 a month ($69.95 monthly Membership) we’ll also include 15% off our Customised Hair Services & 15% off our Goldwell professional Hair Range.

What does my Signature Treatment Include? Dermograph Skin Consultation, starting with a Relaxation  Scalp Massage, Double Cleanse, warm towel therapy throughout, full micro-exfoliate, thorough Diamond Microdermabrasion, Hyaluronic Infusion, Massage- face, neck & décolletage, Vitamin A.C.E Infusion, finished with Multi-Vitamin Anti-Oxidant & Peptide eye cream. Allow 45min

Is it true that my friends and family can use my Membership Microdermabrasion if I am away?

Yes. The person just needs to bring in your card and let us know that they will be redeeming your treatment. This will only cost them $20 on the day.

What's included in my Signature Microdermabrasion Facial Treatment?

Your Signature Treatment includes: Dermograph Skin Scan, followed on with a Relaxation Scalp Massage, Double Cleansing with warm towel therapy throughout, full micro-exfoliate, thorough Diamond Microdermabrasion to smooth & regenerate, high grade Hyaluronic Infusion for extra plumping & suppleness, decadent Massage for your neck & décolletage, Vitamin A.C.E Infusion for extra nourishment, finished with our Multi-Vitamin/Anti-Oxidant treatment & Peptide eye cream. An incredible boost to your skin’s overall appearance & health. Please allow 45min for this exclusive Members only Facial.

For only $25 on the day of your appointment you can add on our Firming Face Lift Solution (usually $50) onto your Microdermabrasion for instant anti-ageing results.

Can I sign up online?

Yes. Simply visit the Membership section on the website and follow the prompts. You will be able to securely & easily sign up for our Memberships & set up your direct debit, however you will need to pay your join up fee & collect your complimentary Product pack by visiting our Silk Clinic.

How do I cancel my Membership?

To cancel your Membership, simply request a cancellation with us. There will be a $99 cancellation fee if you cancel within the first 12 months.

When can I receive my first treatment?

Your first treatment will be available once your first $59.95 payment is made. This is direct debited on the first of each month, however a manual payment can be made before this date if you wish to receive a treatment sooner.

How long is my Membership for?

All memberships are ongoing, however if a Membership is cancelled within the first 12 months, there is a $99 cancellation fee that applies.

What if I lose my card?

If you lose your Membership card, simply contact Silk and they will provide you a new one for only $15.

What happens if my payment bounces?

If for any reason a payment is missed, there is a failed payment fee of $9.79 One of our friendly team will be in contact with you to make a Membership payment over the phone. Once the payment has been made, you are free to enjoy the benefits of your Silk Membership once more. From the moment of a failed payment your membership is put on hold.

If the Member is non-contactable we will re attempt to direct debit the amount after 7 days, notifying the member prior. If no payment is taken a $9.79 missed payment fee will be applied to the account. If the membership holder remains non-contactable then after 14 days from the first missed payment the membership will go into cancellation phase. Please note if the Membership has been held for under 12 months a $99 cancellation fee will also be applied to the account and Membership ceased.

What treatments are involved in my complimentary high value consultations?

IPL/Laser, Cosmetic Tattooing, All Clinic Skin Treatments-including Needling & Skin Peels

Do I receive my discounted services and products after my $99 sign up or after my first $59.95 payment comes out?

As soon as you pay your $99 sign up fee, you are then eligible to receive all benefits along with your Skin 02 Products. You will only have to wait for the $59.95 payment to come out in order to receive your free Silk Microdermabrasion, if you prefer you can pay the first $59.95 up front.

Do I receive a further discount off your promotions and packages?

Unfortunately not. Your discount only applies to full priced service and products. No further discount on packages, promotions & add on’s.